Contact Us
Last updated: October 12, 2026
We read every message. Pick the topic that fits best so we can route your note quickly.
Write to contact@exiftool.net. Please do not attach files containing sensitive information. The tool works entirely in your browser, so we never need your files to help you.
What to write about
- Support and bug reports: include your browser, device, the file type you used and what happened.
- Privacy requests (access, deletion, correction, opt-out): use the subject “Privacy Request” or “CCPA Request”.
- Copyright and DMCA notices: follow the steps in our DMCA & Copyright Policy.
- Advertising and inappropriate ads: tell us the page and a description of the ad.
- Business and press: include your organisation and the nature of your enquiry.
Response time
We usually respond within 2 to 5 business days. Privacy requests are handled within the timeframes required by law.
Related pages
You may find answers in the Privacy Policy, Cookie Policy and the FAQ on the home page.